The cost of running mobile services and assets is significant. Gartner estimates that the service cost alone, is only a small part of the company’s cost. And Forrester pegs it at just one third of the total cost of ownership. However putting aside internal operating costs, the direct service and asset costs themselves – one of the largest line items on a CFO’s expense ledger, can become inefficient unless the right visibility is there for smart telecom expense management.
Aberdeen Consulting’s research director estimates that around 7% of the services invoiced on a carrier’s bill can be incorrect – and when telecom services run up into the millions, this becomes a hard number to ignore. So, without hiring a full-time team of bill auditors, how do you get the type of visibility over your spend to deliver the best governance and savings?
1. Clearly see the services you have and are using
A strong telecom expense and mobility lifecycle management system can give you visibility into what you are paying for and using vs. what you’re paying for and not using. However, strong decision-making calls for more granularity than this, and so any expense management system should also show you:
- The trends of mobility spend across the organisation. The trends of mobility spend across the organisation. The trends of mobility spend across the organisation
- The cost centres that are taking responsibility for each service
- Exactly which users are spending more and on what
- The trends of mobility spend across the organisation. The trends of mobility spend across the organisation. The trends of mobility spend across the organisation
- The cost centres that are taking responsibility for each service
- Exactly which users are spending more and on what
These aspects give IT and Finance the information needed to make quick and effective cost control decisions. However, driving accountability through the organisation also requires giving the user visibility over their own spend. Bluewater Control does exactly this – and more.
Using dashboard widgets, Bluewater clearly demonstrates all active services and associated costs across all product types.
